fbpx
Online retail trends in 2018

Brand Minds Blog

Online retail trends in 2018

Scroll Down

It’s a new year,with its new challenges and novelties and brands are finding new ways to infuse technology into the customer experience to satisfy the demands of the 24/7 connected shopper and be closer to him. From self service product discovery tools to augmented experiences and in the-moment connectivity, brands are adopting innovative solutions to enhance the human element across all channels.

Moreover, according to Alliance Data’s “Now, New, Next” trends report, “brands are using strategic alliances to adapt in an evershifting retail landscape. By moving beyond one-off collaborations and in-the moment engagements, they are forming unexpected partnerships to create unique value and exclusive benefits for demanding customers”. At the same time, the study shows that using advanced listening tools and product customization, brands are empowering customers to feel like they are a part of the brand. Engaging customers in two-way conversations, brands are encouraging feedback, dialogue, and participation to drive product interest and deeper brand connections.

The key words of the conversation are now: personalization, tailored services, “curated” offerings, ready to answer any client’s needs,based on the valuable data gathered online and from the consumers’ interactions with the brands.

Alliance Data offers here two pieces of advice for marketers: to test  opportunities to pair various devices and technologies (voice commerce applications like Google Home and Alexa, RFID, beacons, mobile applications, Internet of Things and wearable devices), in order to offer “rich moments of connectivity that envelop the customer in real-life 4D brand experiences” and to identify which devices the customers are using most commonly, and integrate “emerging technologies into moments and immersive experiences that complement and enhance day-to-day life”.

More you can read here.

bm-category

If you liked the article, you might also like the followings:

View all articles
brand minds all speakers-min
  • UniCredit presents
  • BRAND MINDS 2024 - THE BIGGEST BUSINESS EVENT IN CENTRAL & EASTERN EUROPE
  • September 24 - 25
  • UniCredit presents
  • BRAND MINDS 2024 - THE BIGGEST BUSINESS EVENT IN CENTRAL & EASTERN EUROPE
  • September 24 - 25
  • UniCredit presents
  • BRAND MINDS 2024 - THE BIGGEST BUSINESS EVENT IN CENTRAL & EASTERN EUROPE
  • September 24 - 25
  • UNITING THE BUSINESS WORLD IN A 2-DAY MEMORABLE EXPERIENCE
  • YOUR SUCCESS STORY STARTS HERE
  • UNITING THE BUSINESS WORLD IN A 2-DAY MEMORABLE EXPERIENCE
  • YOUR SUCCESS STORY STARTS HERE
  • UNITING THE BUSINESS WORLD IN A 2-DAY MEMORABLE EXPERIENCE
  • YOUR SUCCESS STORY STARTS HERE

SUBSCRIBE TO GET OUR LATEST ARTICLES

Achieve your goals with carefully selected ideas, insights and analyses

    Be the first to receive premium announcements

    BRAND MINDS Newsletter

      You agree to our terms and conditions.

      OK, I agree to receive the BRAND MINDS newsletter with information from industry leaders and business experts. The content is related to ultimate technologies, marketing trends and updates about BRAND MINDS events.

      OK, I agree to receive the latest info and offers for BRAND MINDS events when I am surfing on other websites as well. For this, I agree to allow cookies and other online digital marketing tools to personalize site content, social media features and to analyze the traffic by sharing my navigation status with BRAND MINDS SRL advertising and social media partners such as, but not limited to, Meta, LinkedIn and Google.

      × WhatsApp Help